Why can't a college locate my ACT scores?

Make sure you requested your scores be released to that college and you listed the correct ACT college code. The college codes you listed when you registered are shown on your score report. Contact the admissions office at the college and provide them with your name and ACT ID

ACT normally reports scores for the ACT within 2 to 8 weeks after the test date. Scores for the ACT with writing are normally reported within 4 to 8 weeks after the test date. Please allow at least 8 weeks for a college or university to confirm receipt of your scores. If you test in a location other than the US, US territories, or Canada, allow an additional 1 to 2 weeks for receipt for your scores. Keep in mind that after they receive your scores, the college may need additional time to process them and match them to your application.

Colleges and universities determine how often they receive scores from ACT—at least every two weeks.

Take Note If you tested through National or International Testing and did not already have an ACT ID, one was assigned to your record at the time or registration. This number begins with a dash and is followed by eight digits and is located at the top of your Student Report. Provide this number to the admissions office, along with your name as it appears on your report.