Contact Us

The ACT Test Customer Service

Monday through Friday, 8:00 a.m.–8:00 p.m., central time

Help with registration, scores, photos and policy questions


Testing with Accommodations

Monday through Friday, 8:00 a.m.–5:00 p.m., central time

National Standard Time with Accommodations

ACT Test Administration and Accommodations
301 ACT Drive, P.O. Box 168
Iowa City, IA 52243-0168

National Extended Time (50% time extension)

ACT Extended Time National Testing,
301 ACT Drive, P.O. Box 4068,
Iowa City, IA 52243-4068

Special Testing (at school): with Extended Time and/or Alternate Test Formats Available (more than 50% time extension; not at a test center)

ACT Special Testing
301 ACT Drive, P.O. Box 4028
Iowa City, IA 52243-4028

Students previously approved to test with accommodations at a regularly scheduled test center can register to test again with the same accommodations from their ACT web account.

Learn more about accommodation options, eligibility, and how to submit a request at

Questions or Complaints about a Test Center or Test Conditions

  • To submit a complaint please begin by telling us what happened by email before calling.
  • We will automatically initiate an investigation upon receiving your message if it is sent within two weeks of the test experience.