What happens if my test center has to reschedule the test?
Occasionally, a test center must cancel a test administration due to bad weather or other unforeseen circumstances. When this occurs, the test will be rescheduled for a future date. ACT contacts all students who were registered to test at that test center by mail or e-mail with complete instructions as soon as the new test date is finalized. The rescheduling is done in consultation with testing staff on site. A list of test centers to be rescheduled can be found on this website.
Who is eligible to test on a rescheduled date?
Only students who were assigned to the test center on the original test date are eligible to retest on the rescheduled test date. You must bring your original paper admission ticket with photo and acceptable photo ID to the test center for admission on your rescheduled test day. Students who submitted an online request to test standby at the center on the original test date must have their original ticket and acceptable photo ID and are subject to all conditions applicable to standby testing.
Can I change test centers when I am rescheduled?
Test center changes are not allowed for rescheduled test dates.
What if I am unable to attend the rescheduled date?
If you are unable to attend the rescheduled date, you should call ACT Student Services at 319.337.1270 (Monday-Friday, 8:00 a.m. to 8:00 p.m. central time).
When you call, tell the Customer Service Representative you were originally scheduled to test at a test center that closed, that you are unable to attend the rescheduled test date, and that you want to make a Test Date Change. Your registration cannot be cancelled or refunded, but you may reschedule for any available test center on any regularly scheduled test date at no additional charge if you call us by the registration deadline for your preferred test date. If you requested standby testing and were unable to test, your standby request will not transfer to another test date. Instead, ACT will refund the fees paid for your standby request.
You may also log in to your student Web account and choose "Make changes to your registration." However, if you choose to change your test date on the web, instead of calling an ACT Customer Service Representative, you will be charged the full basic fee for your test option plus the Test Date Change fee. The basic fee for your original test date will be refunded. You must pay with a valid credit card.