Cancellation of Scores by ACT
ACT reserves the right to cancel previously reported test scores when there is reason to believe the scores are invalid.
Cases of testing irregularities—such as falsifying one's identity, impersonating another examinee (surrogate testing), unusual similarities in the answers of examinees at the same test center, or other indicators that the test scores may not accurately reflect the examinee's level of educational development—may result in ACT canceling the test scores.
When ACT decides to cancel an examinee's test scores, it shall make reasonable efforts to notify the examinee before taking that action (except in cases of testing compromises). This notification includes information about the options available regarding the planned score cancellation, including procedures for appealing the cancellation decision.
In all instances, the final and exclusive remedy available to examinees who want to appeal or otherwise challenge a decision by ACT to cancel their test scores shall be binding arbitration through written submissions to the East Providence, Rhode Island, office of the American Arbitration Association or such other office as the American Arbitration office may designate to handle such challenges. The issue for arbitration shall be whether ACT acted reasonably and in good faith in deciding to cancel the scores.