Remedies in Response to ACT Errors

These remedies are the exclusive remedies available to examinees for errors in:

  • handling or processing registration records
  • handling, shipping, or scoring answer documents
  • reporting scores

ACT takes steps that are intended to ensure that registration records are properly handled and processed, and that tests and answer documents are properly handled and scored. In the unlikely event that an error occurs in handling, shipping, processing, or scoring answer documents, or reporting scores, ACT will correct the error, if possible, or permit affected examinee(s) to retest at no additional fee (normally on a future national test date) or to receive a refund of the test fee.